Massage Envy - Lenexa/Shawnee in Lenexa, Kansas

The most complete information about beauty salon "Massage Envy - Lenexa/Shawnee" in Lenexa

Contacts of Massage Envy - Lenexa/Shawnee

Address:
13224 West 87th Street, Lenexa, Kansas 66215

Website:
locations.massageenvy.com

Phone:
+1 913-888-3689

Types:
Beauty salon  

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  • Caleb Fisher
    Posted Aug, 01 2019
    I had a 90 minute massage gifted to me and was told by the person who gave it to me to check with them when it would expire because it was going to. I called and made an appointment and was told the gifted 90 minute massage would be valid for my visit.

    I received a call the night before my massage and was asked to have a card on file in case I didn't show. I asked why they would need a card since I have the gifted massage and they could just take that if I didn't show up for my appointment which they replied with this is our procedure. I asked to make sure my gifted massage was valid and she said it was.

    This morning I show up 15 minutes early to fill out paperwork. I have the massage which was fine...then I go to check out and that's when they hit me with "We don't know what happen to the gifted massage, you have to pay for your 90 minute session."

    I explained I had made sure my gifted massage was valid and that I would have cancelled the massage if it wasn't valid anymore. I asked for the manager and I happened to be already speaking to her. I told them I don't get massages and the only reason I got one was because I was gifted one and I wasn't going to pay for it since this was not my fault and that you should have told me once you figured out my "gifted massage" was no longer going to be accepted.

    She calls "Misty" and explains that I was not going to pay and she replies with just charge him for a 60 minute new client massage and tell him that's the best we can do. I want to tip my masseur and only have my card so now I'm stuck with "Screw the person over who just gave me a 90 minute massage or pay the $50 so I can tip" I am a firm believer in tipping for services and made the stupid mistake of paying the $50 just so I could give a $16 tip.

    I asked to speak to "Misty" and was told I can't today since she isn't working and that they had called her personal number. Was given a number to call which was just their store number. Asked when she would be in because I would like to speak to her in person only to be told she doesn't keep regular hours and they don't know when she would be in.

    This place is a joke. Thieves.

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